FAQ
PAYMENT INFORMATION
Visa | MasterCard | American Express | Discover
PayPal | Amazon Pay | Apple Pay | Google Pay | Shop Pay
IMPORTANT: Your billing address must match your name, address and postal code exactly as they appear on your credit card statement. This information is used as a part of the validation process for your credit card payment.
Please note that the shipping and billing addresses must be valid addresses. Your phone number and email address are also required in case our Customer Contact Rep needs to contact you about your order.
If you purchased an item from our site, and it goes on sale within 7 days of your purchase date, we will honor price adjustment requests if the item is still on sale at the time of the request.
If you see an XCVI or WEARABLES style advertised somewhere else for a lower price than listed on our site, we will honor a price match, provided it is an identical item (same fabric/style/color/size), currently available in stock, and you are able to provide evidence of the lower price.
HOLIDAY EXCEPTION: November 15 thru December 31, all price matching and adjustments will be issued in the form of a store credit
Your order will be shipped within 1-3 business days from order date. All orders are shipped from our main warehouse in Los Angeles, CA. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
Please double-check the shipping address when placing your order. If the wrong address is entered or used, XCVI will not be held liable for lost or misdelivered items.
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your ACCOUNT (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking details please contact us no later than 7 business days of the expected delivery date.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
Currently we ship to over 200 countries. Rates are available during checkout. The customer is responsible for all duties, taxes, fees and/or brokerage fees. All customs fees and duties are listed and included in during checkout shipping rates. We don't offer return labels for international orders. If you choose to return an item, you are welcome to do so at your expense. We do not offer exchanges for international customers.
International Shipping is typically 5-10 days. We do not offer priority International shipping.
Further questions, please contact Customer Service.
For domestic orders we use USPS (United States Postal Service) and UPS (United Parcel Service).
For international orders we use Passport shipping which offers one tracking number throughout the transit of your package.
All applicable shipping options and rates are available during checkout.
SHIPPING
If you are not 100% satisfied with your purchase at XCVI.us, we offer free returns (for US addresses ONLY), and we will gladly accept unworn, unwashed or defective merchandise for a refund or an exchange within 30 days. We reserve the right to refuse worn or damaged merchandise.
We DO NOT accept returns, exchanges or store credit on products labeled "Final Sale" or products that are specified as non-returnable in the description.
Original shipping fees are not eligible for a refund. Refunds are issued for the value of returned merchandise only. Returns made outside of our returns request system may be delayed or rejected and returned to you without credit.
International Returns: The customer is responsible for all duties, taxes, or brokerage fees. We don't offer return labels for international orders. If you choose to return an item, you are welcome to do so at your expense. We do not offer exchanges for international customers.
All refunds to credit cards will appear within 1-2 billing statements.
PLEASE NOTE:
- Orders are limited to two (2) exchanges ONLY. If you are still having trouble finding the right item after two exchanges, please reach out to customer service for assistance.
- We are able to process returns/exchanges on items purchased on xcvi.us ONLY. If you purchased one of our items from another retailer, you need to contact that retailer for all return/exchange requests.
Questions? Contact us at 855-928-4188 or [email protected]
Your order number can be found in a few places.
1 - Your order number is listed on your order confirmation, shipping confirmation, and delivery confirmation emails from us. Check your spam/junk folder if you did not receive them.
2 - Your order number is listed on the shipping list included with your order.
3 - You can locate all your order numbers and history by logging into your account. You must have created an account previously or at the time of your order to use this option.
US customers
You'll receive a system-generated prepaid label after completing the return form. You’ll also have the option to download and print the return label.
International customers
You need to request a return by completing the return form. However, we currently do not offer pre-paid labels. International customers are responsible for the cost of return shipping.
Nope! Please ensure that all returns are sent separately.
Each label is uniquely encoded and associated with a particular order. If you send two or more returns in one box, only the transaction that is associated with the label on the box will be processed. If there is more than one label on the box, only one label will be scanned.
If you ship two or more returns in a single box, only one of the returns will be processed.
If you’d rather ship your items with your preferred carrier, we still ask you to fill out the return request form.
Keep in mind, we don't reimburse fees for returns using your own method, and the return shipping is FREE if you use the label we provide!
Please note: Returns made outside our returns request system may be delayed or rejected and returned to you without credit. If you still choose to use your own return label, please save your tracking number, so we can better assist you with any issues.
From the time you send back your return, a refund will normally take 7-10 business days. Some banks will take up to an additional 5-10 days to apply the refund to your account.
We understand that mistakes happen. If your return shipment contains merchandise from another company/brand, we will attempt to contact you and get it shipped back to you.
However, please note, we are not liable for any lost or misplaced merchandise that is shipped to us by mistake.
EXCHANGES & RETURNS
If you are not 100% satisfied with your purchase at XCVI.us, we offer free returns (for US addresses ONLY), and we will gladly accept unworn, unwashed or defective merchandise for a refund or an exchange within 30 days. We reserve the right to refuse worn or damaged merchandise.
We DO NOT accept returns, exchanges or store credit on products labeled "Final Sale" or products that are specified as non-returnable in the description.
Original shipping fees are not eligible for a refund. Refunds are issued for the value of returned merchandise only. Returns made outside of our returns request system may be delayed or rejected and returned to you without credit.
International Returns: The customer is responsible for all duties, taxes, or brokerage fees. We don't offer return labels for international orders. If you choose to return an item, you are welcome to do so at your expense. We do not offer exchanges for international customers.
All refunds to credit cards will appear within 1-2 billing statements.
PLEASE NOTE:
- Orders are limited to two (2) exchanges ONLY. If you are still having trouble finding the right item after two exchanges, please reach out to customer service for assistance.
- We are able to process returns/exchanges on items purchased on xcvi.us ONLY. If you purchased one of our items from another retailer, you need to contact that retailer for all return/exchange requests.
Questions? Contact us at 855-928-4188 or [email protected]
Your order number can be found in a few places.
1 - Your order number is listed on your order confirmation, shipping confirmation, and delivery confirmation emails from us. Check your spam/junk folder if you did not receive them.
2 - Your order number is listed on the shipping list included with your order.
3 - You can locate all your order numbers and history by logging into your account. You must have created an account previously or at the time of your order to use this option.
US customers
You'll receive a system-generated prepaid label after completing the return form. You’ll also have the option to download and print the return label.
International customers
You need to request a return by completing the return form. However, we currently do not offer pre-paid labels. International customers are responsible for the cost of return shipping.
Nope! Please ensure that all returns are sent separately.
Each label is uniquely encoded and associated with a particular order. If you send two or more returns in one box, only the transaction that is associated with the label on the box will be processed. If there is more than one label on the box, only one label will be scanned.
If you ship two or more returns in a single box, only one of the returns will be processed.
If you’d rather ship your items with your preferred carrier, we still ask you to fill out the return request form.
Keep in mind, we don't reimburse fees for returns using your own method, and the return shipping is FREE if you use the label we provide!
Please note: Returns made outside our returns request system may be delayed or rejected and returned to you without credit. If you still choose to use your own return label, please save your tracking number, so we can better assist you with any issues.
From the time you send back your return, a refund will normally take 7-10 business days. Some banks will take up to an additional 5-10 days to apply the refund to your account.
We understand that mistakes happen. If your return shipment contains merchandise from another company/brand, we will attempt to contact you and get it shipped back to you.
However, please note, we are not liable for any lost or misplaced merchandise that is shipped to us by mistake.
XCVI REWARDS
We love having you as a customer, and want to thank you for shopping with us.
XCVI Rewards is a loyalty points program, which offers you points for everything you buy, which you can redeem for discounts toward your purchases.
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Benefits of XCVI Rewards:
• Receive 1,000 welcome points
• Earn 10 points for every $1 spent
• Redeem points for discounts
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More information about XCVI Rewards
Create a store account, you will automatically join our XCVI Rewards program.
Join now, and start earning points.
Yes you may!
You'll need your order number and shipping zip code to create it. You may print it and include it with your gift or email it directly to the recipient. You can also buy for more than one person in one order and create separate gift receipts.
After you've placed your order.
Please contact Customer Service. And we will be happy to assist you further.
XCVI IS FASHION YOU CAN LIVE IN
Since 1996 we have been creating wearable, breathable, movable clothing for women who believe in style & comfort. Shop our collection of casual chic lifestyle clothing.