Return Policy
If you are not 100% satisfied with your purchase at XCVI.us, we offer free returns (for US addresses ONLY), and we will gladly accept unworn, unwashed or defective merchandise for a refund or an exchange within 30 days. We reserve the right to refuse worn or damaged merchandise.
We DO NOT accept returns, exchanges or store credit on products labeled "Final Sale" or products that are specified as non-returnable in the description.
Original shipping fees are not eligible for a refund. Refunds are issued for the value of returned merchandise only. Returns made outside of our returns request system may be delayed or rejected and returned to you without credit.
International Returns: The customer is responsible for all duties, taxes, or brokerage fees. We don\\'t offer return labels for international orders. If you choose to return an item, you are welcome to do so at your expense. We do not offer exchanges for international customers.
All refunds to credit cards will appear within 1-2 billing statements.
PLEASE NOTE:
- Orders are limited to two (2) exchanges ONLY. If you are still having trouble finding the right item after two exchanges, please reach out to customer service for assistance.
- We are able to process returns/exchanges on items purchased on xcvi.us ONLY. If you purchased one of our items from another retailer, you need to contact that retailer for all return/exchange requests.
Questions? Contact us at 855-928-4188 or [email protected]
Your order number can be found in a few places.
1 - Your order number is listed on your order confirmation, shipping confirmation, and delivery confirmation emails from us. Check your spam/junk folder if you did not receive them.
2 - Your order number is listed on the shipping list included with your order.
3 - You can locate all your order numbers and history by logging into your account. You must have created an account previously or at the time of your order to use this option.
US customers
You\\'ll receive a system-generated prepaid label after completing the return form. You’ll also have the option to download and print the return label.
International customers
You need to request a return by completing the return form. However, we currently do not offer pre-paid labels. International customers are responsible for the cost of return shipping.
Nope! Please ensure that all returns are sent separately.
Each label is uniquely encoded and associated with a particular order. If you send two or more returns in one box, only the transaction that is associated with the label on the box will be processed. If there is more than one label on the box, only one label will be scanned.
If you ship two or more returns in a single box, only one of the returns will be processed.
If you’d rather ship your items with your preferred carrier, we still ask you to fill out the return request form.
Keep in mind, we don\\'t reimburse fees for returns using your own method, and the return shipping is FREE if you use the label we provide!
Please note: Returns made outside our returns request system may be delayed or rejected and returned to you without credit. If you still choose to use your own return label, please save your tracking number, so we can better assist you with any issues.
From the time you send back your return, a refund will normally take 7-10 business days. Some banks will take up to an additional 5-10 days to apply the refund to your account.
We understand that mistakes happen. If your return shipment contains merchandise from another company/brand, we will attempt to contact you and get it shipped back to you.
However, please note, we are not liable for any lost or misplaced merchandise that is shipped to us by mistake.